Service robots or human staff? The role of performance goal orientation in service robot adoption

Exploring relationship development with social chatbots: A mixed-method study of replika

Comput. Hum. Behav., vol. 140

Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services

Journal of Services Marketing

Attachment Theory as a Framework to Understand Relationships with Social Chatbots: A Case Study of Replika

Friend, mentor, lover: does chatbot engagement lead to psychological dependence?

Journal of Service Management