2022journal article|323 citations

Exploring relationship development with social chatbots: A mixed-method study of replika

Iryna Pentina, Tyler Hancock, Tian Xie

Comput. Hum. Behav., vol. 140, pp. 107600

Plain Language Summary

This study examines how people form relationships with the AI companion chatbot Replika. Using both qualitative interviews and quantitative surveys, the researchers found that users develop genuine emotional connections with the chatbot over time. These relationships progress through stages similar to human relationships, driven by needs for companionship and emotional support. The findings have implications for understanding human-AI interaction as social chatbots become more prevalent.

Key Findings

Users develop meaningful emotional connections with AI chatbot Replika through sustained interaction over time
Relationship formation with social chatbots follows patterns similar to human relationship development stages
Users report the chatbot fulfilling companionship, emotional support, and entertainment needs
Mixed-method analysis reveals both cognitive and affective drivers of continued chatbot engagement